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Glean Assist
Light-touch oversight that keeps Glean healthy and accurate.
Glean Assist provides ongoing oversight from experts who understand how Glean behaves in real environments. We monitor performance, make thoughtful adjustments as your organization evolves, and help ensure Glean continues to deliver value day after day – without adding operational burden to your internal team.
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Continuous tuning of search, agents, and content signals to maintain accuracy and relevance.
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Adjustments to configuration, permissions, and metadata as systems and teams evolve.
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Monitoring usage patterns with insights that guide adoption and surface emerging needs.
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Responsive support to resolve routine issues and keep Glean running smoothly.
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Light workflow and agent enhancements that improve the daily experience without engineering.
Why It Matters
AI platforms drift without care. Glean Assist delivers steady, thoughtful oversight that keeps Glean trusted and effective – helping your team get consistent value while freeing them from day-to-day platform management.
Glean Elevate
Planned, ongoing evolution of your workflows, agents, and use cases.
Glean Elevate helps your organization advance into a mature, high-impact Glean program. Through structured enhancement cycles and thoughtful optimization, we strengthen search quality, refine reasoning, and expand workflows so Glean continues to grow alongside your business. It’s steady, strategic progress at a pace that works for your team.
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Planned cycles that evolve workflows, agents, and use cases aligned to your roadmap.
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Optimization of search quality, reasoning chains, and cross-system orchestration.
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Strategic guidance to surface new opportunities for automation and intelligence.
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Integrated access to Advanced Services aligned to your priorities.
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Insight-driven progress reviews that highlight outcomes and guide the next phase.
Why It Matters
Glean’s true potential emerges through continuous evolution. Glean Elevate ensures your environment becomes more capable, trusted, and impactful over time – transforming Glean into an adaptive intelligence layer that supports how your team works every day.
Glean Forward-Deployed Engineer
Embedded expertise to accelerate configuration and adoption.
A Forward-Deployed Engineer (FDE) is a dedicated EggNest team member who works directly inside your organization. They partner closely with your team to configure Glean, refine agents and workflows, and push day-to-day progress forward. With hands-on support and direct access to EggNest.ai’s advanced engineering team, the FDE helps your organization move faster, solve real problems quickly, and unlock more value from Glean.
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An embedded EggNest expert dedicated to configuration, tuning, and workflow setup.
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Close collaboration with your team to translate real work needs into effective Glean usage.
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Rapid iteration on searches, agents, and workflows to accelerate productivity and adoption.
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Direct access to EggNest.ai’s advanced engineering team for deeper technical requirements.
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A trusted partner who keeps momentum high and ensures continuous alignment with priorities.
Why It Matters
A Forward-Deployed Engineer brings immediate, practical expertise directly into your organization. By embedding an EggNest expert alongside your team you accelerates value realization, reduce friction, and brings the full strength of EggNest.ai’s capabilities into your daily work.